HOW TO BUY

Shopping on lorigin3.com is very simple.

 

 

Just follow the folowing steps:

  1. Choose the collection you want to purchase from and then the product type (jacket, coat, hoody, shirt, etc).
  2. View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.
  3. Select an item of clothing and add it to your cart. You can then choose to continue shopping or to process order.
  4. If you would like to process your order you can do so by either registering or checking-out as a guest.
  5. Choose whether you would like to have your order delivered through standard or express delivery.
  6. Select a payment method: Visa, Visa Electron, Mastercard, American Express, PayPal, iDeal.
  7. Confirm the order.
  8. You will receive an email confirming your order.

You can currently shop in all countries.

The lorigin3.com browsing languages are: English.

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Price adjustments will not be done for items with a reduced price.

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Yes. By simply clicking on Newsletter you will receive information on L’ORIGINE’s latest products, lookbook and events.

You can easily cancel your subscription by clicking on unsubscribe at the bottom of the Newsletter. Fill in the details and select send.

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Yes. You can cancel your order as long as its status allows you to. To do this, click on the “Order Information” link in the confirmation email sent to you and click cancel.

lorigin3.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

We offer the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal, iDEAL, and Credit Voucher Card.

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Yes. Simply click on the business option in personal details and fill in the tax information we require.

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

It can be sent to an address selected by you (home, work, etc. – never a PO Box).

No. The delivery country must always be the same country in which the purchase was made.

Delivery times depend on the type of delivery selected. Standard deliveries, take 3 to 5 working days and express deliveries, between 1 and 2 working days.

Standard delivery – 3.95 EUR.

Express delivery – 9.95 EUR.

Yes, in the “my orders” section in “my account” you can see the status of your order. If you are not registered, click on the “Order Information” link in the confirmation email sent to you to see the status of your order.

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier’s web page) and finally the courier will send you a text message or email to inform you of your delivery.

All returns must be made within 2 weeks of the e-mail confirming shipment. This is in addition to your right to return an item within 14 days from the date of receiving the order. (Sale items can not be returned)

You have to pay the return shipping fee by yourself.

Once the return has been approved, you will receive your refund via the same means used to make your purchase.

Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

Remember that payments to your credit card always depend on your bank/building society.

Contact our customer service, and we will solve the problem as quickly as possible.

lorigin3.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

If you wish to exchange an item from home, you have to return the item and make a new purchase online.

All exchanges must be made within 1 month of the e-mail confirming shipment.

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